I phoned NHS 24 as I was having difficulty breathing and have not been feeling well for a few days. They sent an ambulance with two paramedics, who they gave me a nebuliser and oxygen and took me too Borders General Hospital A&E. I was admitted to hospital and was kept in for 5 nights.
I just wanted to say that everyone I came into contact with was fantastic. All the staff were friendly and empathetic. If I have not been ill, it would have been like staying in a hotel!
The food was good and there was always a good choice.
I think most people are quick to complain so I wanted to highlight all the good work the staff did. The A&E nurses were friendly and reassuring as I was admitted on my own. I was shuffled about between wards during my stay (understandably, the hospital had a bed shortage and is under a lot of pressure) but all the staff I met were amazing. It was a stressful time, I was scared and nervous and they couldn’t have been nicer. Everything was explained to me and on every ward I was on patients were saying how fantastic the staff were.
I only have one recommendation, I found the Care Opinion card in the discharge lounge when I was waiting for a friend to pick me up (it was lunch time and I was even give lunch and tea and coffee whilst I waited, but is was under a stock of other materials. It would be nice if it was more visible.
There were two other ladies waiting in the lounge and I gave them both a card as they also wanted to feedback their good experiences. This is not a criticism, but I wonder if these cards could be made more available? They could be put on the patient’s bedsides or patients could be given as leaflet as part of their discharge when they get their mediation etc. I think lots of people would have nice things to say and it would be good to give them the opportunity to do this, especially at a time when the NHS is struggling.
"If I have not been ill, it would have been like staying in a hotel"
About: Borders General Hospital / Respiratory Medicine Borders General Hospital Respiratory Medicine TD6 9BS
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