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Recent stroke

Posted By AmzH

"Recent stroke"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / General Medicine (Wards 5 & 8) University Hospital Wishaw / Trauma & orthopaedics

(as a relative),

My father suffered from a stroke. Firstly I would like to say how disappointed I was with the ambulance service after being on hold for several minutes I was then told help was on its way and to call back if he got worse, as the call handler had to hang up to take another call, I appreciate this is a busy time of year but it was hardly reassuring.

The ambulance turned up 20/25 minutes later and was a single person who was unable to transfer my father to hospital as it was against protocol however this paramedic was extremely reassuring and was constantly monitoring my father... they radioed through several times asking for eta of 2 man ambulance... this took at least an hour to arrive again not ideal when someone was suffering from a stroke.

Approx 2 hours after 999 call my father was finally admitted to A&E at Wishaw general the care that he received from this point onwards was second to none ... every member of staff involved in his care from Dr at A&E to the junior doctor, the nurses, X-ray staff and portering staff could not have done anymore to help him.

He was moved from A&E to ECU again the nursing staff could not have been more pleasant and helpful. When a bed was available he was moved to ward 11, the staff in this ward are absolutely fantastic and a credit to the NHS, The OT, Physiotherapist and Social services played their part in helping him and   their hard work and care for their patients was something else to see.

I can’t thank the staff at Wishaw general enough for all they did and thankfully my father although still has a long road ahead is now comfortable at home and making good progress.  

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Responses

Response from Pat O'Meara, General Manager, Events, Scottish Ambulance Service 6 years ago
Pat O'Meara
General Manager, Events,
Scottish Ambulance Service

Head of Events

Submitted on 18/01/2018 at 09:45
Published on Care Opinion at 15:22

Dear AmzH,

Thank you for sharing your father's experience of the ambulance service. It was really good to read about how the paramedic cared for him but not so good to read about your 999 call and the wait for an ambulance.

I'd like to look in to this for you so that I am able to tell you how the call to your father was managed by us, but also so that I can check that it was dealt with in the way that I would expect. Please could I ask you to contact me on 0141 810 6101.

Once again thank you and I hope that your father is making good progress in his recovery.

Pat

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Response from Rhona Dunsmore, General Manager, Serco 6 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 18/01/2018 at 10:53
Published on Care Opinion at 15:22

picture of Rhona Dunsmore

Dear AmzH

Firstly I am glad to hear that your father in law is making good progress. It is always a worrying time.

I oversee the portering service at Wishaw University Hospital and it is always so good to be included in any compliment regarding our service. I will make sure the Portering team long with their Line Management are aware of you positive comments.

Thank you for taking the time to let us know your story.

Kind Regards

Rhona Dunsmore, Soft Services General Manager

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Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 18/01/2018 at 14:16
Published on Care Opinion at 15:22

Dear AmzH

Thank you very much for getting in touch and for your comments in relation to the care your father received whilst having to attend the Emergency Department and during his inpatient stay here at University Hospital Wishaw. I have no doubt that this must have been a very worrying time for you and your family and I am pleased to read that your father is now comfortable at home, and indeed hope that his health will continue to improve.

Your positive comments are very welcome and I will ensure they are fed back to the staff who work so hard in ensuring the care we deliver to patients is of a high standard. I have no doubt they will be delighted for the feedback.

Thank you once again and best wishes to your father

Kind regards

Faith

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Response from Fiona Cross, Occupational Therapy Team Leader, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Fiona Cross
Occupational Therapy Team Leader, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 18/01/2018 at 15:38
Published on Care Opinion at 15:41

picture of Fiona Cross

Dear AmzH,

Thank you for taking the time to comment regarding your father's recent experience in the Stroke unit at UHW. I'm glad to hear he's at home and making good progress.

I will certainly pass on your positive comments to the Occupational therapy staff who provided input to your Dad, along with the other members of the multidisciplinary team,

Many thanks

Fiona

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