This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent customer service

Posted By Happy patients

"Excellent customer service"

About: University Hospital Wishaw / Day Surgery

(as a service user),

I had an colonoscopy procedure in University Hospital Wishaw. The customer service and care I received was excellent.

From admission to discharge the communication was very clear and I was comfortable with the full process.

Staff were polite, caring and their sense of humour led to a happy atmosphere. This put me at ease.

From my referral to the procedure the process was excellent too.

Well done everyone especially during this most pressurised time in the winter season.

The hospital was also spotless.

Very grateful for my service. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rhona Dunsmore, General Manager, Serco 6 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 10/01/2018 at 11:28
Published on Care Opinion at 12:31

picture of Rhona Dunsmore

Hi Happy Patient,

I am so glad you had a positive experience when you visited our hospital. Going for any procedure can be very stressful and for staff to make you feel comfortable is paramount. I look after the Domestic Services you commented about (the hospital was also spotless). I will be delighted to share the positive feedback to the Domestic in that area and her line manager but also with the rest of team keeping our hospital clean. Serco are very proud of their staff at Wishaw and for you to take the time to tell us your experience is welcomed.

Take care and keep well

Rhona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 6 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire

Submitted on 15/01/2018 at 10:16
Published on Care Opinion at 11:54

picture of Fiona Cowan

Dear Happy patients,

The whole team work really hard to ensure patients are informed and involved in decisions about their care. They also recognise the importance of reassuring and supporting people at what can be a very anxious time; I'm pleased to hear that was your experience.

Thank you for taking the time to share your experience, I'll ensure your feedback is shared with the staff in the Unit.

I wish you a speedy recovery.

Kind regards

Fiona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k