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"My admission"

About: Forth Valley Royal Hospital / General medicine

(as the patient),

I was admitted to the hospital with abdominal pains. I had travelled from Dorset for Christmas to stay in a hotel 60 miles away. My partner and I were allowed to stay in a room together for which I was really grateful. I had a CT scan which showed kidney stones. We were in a bit of a predicament about getting back to the hotel as it was a long way away but we had to wait hours for a doctor to see us. When he did arrive they said there was nothing they could do and was most rude. In the meantime I was vomiting and told the nurse they said go and lie on the bed and then I did not see anyone after that! ! I am sorry to say that I thought the doctor and the nurse were unsympathetic and unprofessional given they are in a caring profession. I look forward to hearing from you in the near future.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 10/01/2018 at 08:56
Published on Care Opinion at 10:15


picture of Pauline Donnelly

Dear Marchxg53

Thank you for taking the time to get in touch and leaving feedback about your recent experience at Forth Valley Royal Hospital.

I was so upset to hear that your visit to our hospital was such a difficult and distressing one, at Forth Valley Royal Hospital our staff work hard to deliver a high standard of person centered care, it is disappointing to hear that this has not been the case for you.

I wonder if I could ask you to get in touch with me, as I would like to find out a little bit more about your experience. You can contact me on 01324 566523 or alternatively you can email me on p.marland@nhs.net.

I look forward to hearing from you and hope that you are making a good recovery.

Kindest regards

Pauline Marland

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