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Wonderful treatment at crosshouse

Posted By ny20005

"Wonderful treatment at crosshouse"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Trauma & orthopaedics

(as a service user),

I slipped on ice & went to a&e in the early hours on a Sunday morning. I was seen quickly & xrayed. Having established I’d broken my leg, the nurses plastered me up. I was moved up to a ward. The only bed free was in a male ward & nurses were not happy with this. It was fine with me & I was settled quickly. The elderly gentlemen on the ward were lovely & the nurse introduced them all to me. I was moved to a female ward later that day. 

The nurses, students & many other staff are all wonderful & a credit to the NHS. Orthopaedics has a lovely community feel as lots of patients are long term & real characters. I was entertained by the other ladies & enjoyed talking to them. I didn’t get to read any of the books I had lol. 

I was discharged a few days later with everything I needed & out patient appointments have been very fast & efficient. I was seen before my appointment time whic I don’t think has ever happened before. 

Wonderful friendly staff !

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/01/2018 at 13:31
Published on Care Opinion at 13:41

picture of Eunice Goodwin

Dear ny20005,

Gosh, that is all lovely to hear (except that you slipped and had to be in at all). Hearing your story will be a real tonic to the staff. It really is a testament to them that under the pressure the icy weather brings that the care they gave was of such a high standard, just what we want and need.

Thank you for sharing this with us and I do hope that you recovery quickly and get back on your feet.

best wishes,

Eunice

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