This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Unparalleled emergency care, saved my life

Posted By Scared but reassured

"Unparalleled emergency care, saved my life"

About: Solihull Hospital / Accident and emergency West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance

(as a service user),

I was ambulanced in to Solihull A&E with an acute anaphylaxis reaction.

Firstly the ambulance paramedics and student paramedics were so humane and caring, it must be scary for them too.

V rapid transfer, whilst I was aware I knew I had to be strapped down for safety

Emergency care was excellent and they cared so well for my anxious OH-husband.

Eventually tansfered to  short stay unit. I had another anyphYlaxis that evening but the poor nurses were busy , it wasn’t their fault they didn’t respond too quickly, one the RN saw me they called a Dr but soon recognised I needed emergency support. Finally the next day, I thought I may be going home, but woke from a nap unable to breath, scary !!! Again the ward staff saved my life held my hand and reassured me. Whatever you think of this Trust, if you are in real trouble they will help you

Some things we feel are uncomfortable or worrying, A&E staff are there to save you life

Thank you, please take note CEO. Medical director of A&E and Short stay Solihull and Martin for short stay. I am very happy to talk to staff about my feelings, care etc


More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Solihull Hospital 6 years ago
Solihull Hospital

Submitted on 09/01/2018 at 10:38
Published on nhs.uk at 11:31

Dear Patient,

Thank you for taking the time to post your comments regarding the care and treatment you received, initially by the West Midlands Ambulance and subsequent treatment at Solihull Hospital.

I am pleased to read that although you were admitted with an acute anaphylaxis reaction, that the staff were able to treat you; however I am sorry that there was a delay in you being treated in the short stay unit, when you experienced another anaphylaxis reaction.

I will forward your posting to The West Midlands Service and the senior management team for A&E and AMU.

I will ask that your posting is shared with the staff, as I am sure they will be delighted to read your comments.

I do hope you have recovered well following your reaction.

Once again, thank you for your posting.

All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary.

We continually strive to improve our service for all patient’s and visitors.

Best wishes

Miss J. Langham

Patient Services Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Regional Head of Patient Experience, West Midlands Ambulance Service 5 years ago
West Midlands Ambulance Service

Submitted on 13/12/2018 at 12:01
Published on Care Opinion at 14:47

Dear Scared but reassured

Many thanks for your feedback and sorry for the delay in responding.

I hope you are making a good recovery, where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k