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"Efficient Stroke care"

About: University Hospital Hairmyres / Acute Stroke Unit (Ward 6) University Hospital Hairmyres / Pre Operative Assessment

(as a service user),

Having been brought to Hairmyres A and E by friends I was dealt with very quickly by staff.   The nurse in A and E was very decisive and moved me to the care of the doctors who were happy to listen to advice offered to them as well as making there own diagnosis.   There was an efficient video link to a consultant who very quickly sent me to receive a clot bursting drug which has proved to be very effective.   The following day assessment and search for the cause took place.   I was transferred quickly to different parts of the hospital and was always taken promptly.   Care was taken that my discharge was efficient and safe.   My condition was discussed and explained fully to me at all stages.   Since discharge the Stroke Nurse, Helen has been hugely supportive without being intrusive and provided great support.   Dr Yip continued to research possible causes and then met with me to explain fully the outcomes of all the research carried out.   At al times I felt fully able to ask any questions and make comments.   All appeared to be listened to.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 09/01/2018 at 20:19
Published on Care Opinion on 10/01/2018 at 10:09


picture of Lise Axford

Dear Smeone is looking after me

Thank you for taking the time to share your recent experience. I am so pleased to hear that all members of the team delivered safe and efficient care whilst listening to your needs and working together to deliver prompt care. It must have been a worrying time for you and I am reassured that you felt able to ask questions and that procedures were fully explained.

I will share your comments with the different teams.

I hope that you are recovering well and thank you again for your kind comments.

Best wishes

Lise

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