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"Happy with the service"

About: University Hospital Hairmyres / Oesophageal Lab

(as the patient),

Not enough people say enough things about our NHS so I would like to pass on my gratitude and amazment at the staff in the oesophageal department at hairmyres. Micehelle could not have been nicer she explained the appointment in depth and kept me calm. I was petrified coming into the appointment and she made a massive difference.

Gordon was always on hand to help michelle and he was the one who removed my pH tube quick effecive abd seemless. 

Before i got reffered my condultant told me that i would be sent for these tests and asured me that the staff were lovely and professional i would like to add kind and helpfull to this. You make a bad situation better and make a stressed patient laugh and make a nervous person smile  so please smile and take note that you do amazing work 

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Responses

Response from Gordon Bryan, Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Gordon Bryan
Senior Nurse, Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 28/12/2017 at 09:52
Published on Care Opinion at 15:00


picture of Gordon Bryan

Dear Dyson,

Many thanks for taking the time to post your very positive comments. I am delighted to hear that you were happy with the care you received. I will share your comments with both Michelle and Gordon as they will be pleased to hear that your experience was such a positive one.

Regards

Gordon

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