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Care Opinion

I felt like a burden

Posted By wezenwn56

"I felt like a burden"

About: St John's Hospital / Ear, Nose & Throat St John's Hospital / Head and Neck

(as a service user),

I have been attending St. John’s hospital in Howden for at least 4 years and earlier this year I had my second mastoid operation.

Aftercare was appalling including the attitudes of the ENT secretaries who come across as uncaring and that you as a patient are a burden to their day, with no compassion or empathy.

I am going deaf now as a result of my illness and was measured up for a hearing aid as it is important for me to be able to hear my tutors as I am currently studying a course. This course has also given me the knowledge that patients receiving this care should not be treated in this way.  

I am still waiting today to hear about my hearing aid after I was measured 9 weeks ago and find myself chasing up appointments yet again!  

After finally speaking to someone with regards to when I will get an appointment to receive my hearing aid, which I was measured for in mid October   2017 I have been advised that I will receive an appointment in February 2018 so double the length of time the audiologist advises which was 6-8 weeks.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 20/12/2017 at 15:20
Published on Care Opinion at 16:15

Dear wezenwn56

Thank you very much for sharing your feedback with us and l am sorry to read of your difficulties. It does sound as though this has been and continues to be a really difficult time for you.

I am sorry that you are having to wait until the New Year for you to get your hearing aid. We are aware that there are a number of out-patients clinics where patients are waiting longer than we would like. We are very sorry and are working hard to make improvements.

We would be happy to look into this for you and see if we can help. I would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Once again, please accept my apologies for your experiences.

Kind regards

Jeannette

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