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"Breast Cancer - What a fantastic patient pathway!"

About: Gartnavel General Hospital / General Surgery (ward 4a) Western Infirmary/Gartnavel General / Radiotherapy

(as a service user),

Last year I went to my GP with pain in my breast. I had a mammogram the week before my hospital consultation so the consultant knew the result when I arrived.  I was asked to go next door for a scan and biopsy as they had discovered a small lump in my breast.  I was shocked and stunned the following week when I got my results to be told I had cancer.  My pre-operative assessment and surgery was arranged and done within 2 weeks.  This was followed by radiotherapy.  Everyone was kind, considerate and helpful.  Thank you.  

My daughter had pain in her breast and was referred by her GP in July.  It took until last week for her to get the benign diagnosis.  Nearly six weeks of stress and anxiety - as that Health Board did not have a good patient pathway.

Well done to those managers and clinicians who work together to design and implement effective patient pathways

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 14/12/2017 at 15:25
Published on Care Opinion at 17:25


picture of Nicole McInally

Dear MMMBE

Thank you very much for taking the time to post on Care Opinion.

Firstly, I am glad that your Daughter received a benign diagnosis and I can appreciate that this was a worrying time for all of you.

I would like to thank you for sharing your experience, I am sure that your diagnosis came as a shock and I hope that having your pre-operative appointment and surgery within 2 weeks helped you at this difficult time. I am also glad that everyone was kind, considerate and helpful. I will pass on your comments to the teams involved as I know they will be delighted to get your feedback.

Best wishes

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MMMBE (a service user)

Thank you Nicole. Please do pass on my feedback to the team.

Regards

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