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Care Opinion

They do it all here

Posted By giraffegx73

"They do it all here"

About: Arran War Memorial Hospital Crosshouse Hospital / Stroke Care

(as a service user),

I was on holiday on Arran when I suffered a brain bleed because of a brain tumour. From the initial call to paramedic service on Arran I have had the most excellent care ever experienced (I am from North East England).

The ambulance had to contend with floods, sheep, deer on the roads in the pitch black, this they did efficiently and professionally. Lamlash hospital were so caring and reassuring at a terrifying time for me and my family.

I was air lifted off Arran to Crosshouse Hospital. Again I cannot praise the staff enough for their care. I have felt treated like a person not a number. I was on ambulatory care then transferred to ward 3E (stroke care). Fantastic dedicated doctors and nurses. Have not had such care in England despite efficient hospitals. They do it all here. Feeling confident that the right procedures are being put in place to be transferred back to England with hopes of the best outcome for my return to health. A big thank you. I am keen to tell everyone how well you are doing. 

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/12/2017 at 13:57
Published on Care Opinion at 14:34

picture of Eunice Goodwin

Dear giraffegx73,

I am delighted that you found the care in Ayrshire and Arran to be so good. I am also very happy that the challenges you encountered in our rural location, the battle of the floods, sheep and deer etc. were overcome. Some of these things are less of a worry in cities. Thank you for taking the time to share your kind words, I am sure the teams mentioned will be delighted with such lovely feedback.

I do hope your health outcome is the best it can be.

Best wishes for Christmas and 2018,

EuniceImage title

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