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Care Opinion

Cancelled Appointment

Posted By Feet Again

"Cancelled Appointment"

About: Derbyshire Community Health Services NHS Foundation Trust

(as a carer),

Yet again my husband has had his surgery cancelled. This is very frustrating as he has arranged everything with his work and yet again I have had to use a days leave to come with him and it is wasted. I do not get the day back and he now has to rearrange everything with his job. We feel it is not very professional. We are now wondering if it is going to happen for a third time and how many times it can be cancelled on the day of surgery.

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Responses

Response from Chrissy Fairey, Patient Experience Information Officer, Patient Experience Team, Derbyshire Community Health Services Foundation Trust 6 years ago
Chrissy Fairey
Patient Experience Information Officer, Patient Experience Team,
Derbyshire Community Health Services Foundation Trust

Admistrator for the Trust

Submitted on 07/12/2017 at 10:08
Published on Care Opinion at 10:30

I am extremely sorry to hear you and your husband have had a negative experience whilst waiting for podiatric surgery and I am very disappointed to hear that you did not feel you have not received a professional service.

This is not our usual standard of care and we would like the opportunity to investigate why this has happened, if you would like to contact our podiatry services secretary on 01246 515635 she will try to help you resolve this concern and put you through to the appropriate member of staff.

Thank you for providing this feedback; we are committed to identifying opportunities for learning and to improve our patient’s experiences of services.

With kind regards

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