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Care Opinion

Staff not using my preferred name

Posted By ospreyhc46

"Staff not using my preferred name"

About: Millbrook Mental Health Unit / Lucy Wade Unit

(as a service user),

I've asked staff to call me by my preferred name. I was told I will call you the name on my list which is my name but I've gone by my middle name since the age of 5 years old. I'm sick of all the staff that get my name wrong and on pointing out this to staff I was greeted with rude response and another member of staff joined in to make me in the wrong! I made a complaint to someone who said they were in charge of the ward which was not true.  

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Responses

Response from Sally Redgate, Acute Service Manager (North), Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Trust 6 years ago
Sally Redgate
Acute Service Manager (North), Millbrook Mental Health Unit,
Nottinghamshire Healthcare NHS Trust

Submitted on 07/12/2017 at 16:02
Published on Care Opinion at 16:31

Dear ospreyhc46


Thank you for your posting and im very sorry you have had this experience. I have contacted Orchid ward and LWU at Millbrook unit and spoken with staff on those wards about patients names and requests to be called what they wish.
Should this continue please request to speak with the ward manager or the charge nurse on the ward, I am unable to identify which ward you are posting from but if you require to discuss this further with me my details are posted below.

I wish you well in your recovery
sally redgate
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Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 6 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 22/12/2017 at 06:56
Published on Care Opinion at 10:10

picture of Jane Danforth

Hi ospreyhc46

I notice the contact details have not been included. I'm really sorry this has happened. If you want to speak to Sally, I've added her contact details.

Sally Redgate

Acute service manager

MIllbrook mental health unit

Sutton in ashfield

NG17 4RJ

0115 969 1300 x 14842

Best Wishes

Jane

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