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"Would be very relaxed about either of us..."

About: The Maidstone Hospital

What I liked

My husband, was admitted as an Emergency in the middle of the night of 13th Jan, with chest pains. We were staying with relatives at the time and have no previous experience of this hospital. The Ambulancemen were prompt, efficient and joked just enough to help my husband and I to relax. This was important given the circumstances.

Although A&E and later, MAU, were very busy, my husband was given excellent attention. The teams were efficient, knowledgeable and very understanding. As his condition was something staff deal with frequently and they were so busy, we could have perhaps understood if they had rushed through his care. But this was not the case. Everything was patiently explained with plenty of opportunity for us to ask questions. The Staff were thorough and my husband was studiously monitored the whole time. The results of his blood tests after the first twelve hours were taken at the correct time and the results were back quickly.

Nor did they forget me, his anxious Carer. Each procedure was explained to me and like the Ambulancemen, they added just enough gentle humour to help defuse what was for us, a very stressful situation.

We thank the caring staff from the bottom of our hearts and trust these thanks do get passed on to A&E and M.A.U. Staff.

True Angels!

What could be improved

More space in the waiting area!

Perhaps a few chairs that tip back just a little instead of being ridgedly upright. Those accompanying patients often sit for hours especially through the night - at times when the body feels it should be in bed! It was 3 days before my stiff neck, caused by sitting so uncomfortably, finally wore off.AttentiveEmergencyOpening hoursPatient careProfessionalismBlood testWaiting Areas logo
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Response from The Maidstone Hospital 8 years ago
The Maidstone Hospital
Submitted on 14/03/2013 at 10:57
Published on on 15/03/2013 at 04:17

We would like to thank you for taking the time to comment on your experiences at the Maidstone Hospital. All comments are passed on directly to the appropriate manager of the department concerned for them to learn from and improve their services. If you require any assistance in the future, please do not hesitate to contact or call them on 01622 224960. Kind regards Maidstone & Tunbridge Wells NHS Trust (SG)

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