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"94 year old moved to 5 different wards in 7 weeks"

About: Medway Maritime Hospital / Older people's healthcare

My 94 year old mother was admitted to the Medway hospital from a residencial nursing home with a urinary infection and electrolyte inbalance,causing mental instability.Over this period of time she was moved to 5 different wards and was discharged 7 weeks later as the ward was closing down.She was discharged with electrolyte inbalance to Minster Community Hospital.

The family were informed of this move the day before but were told she was to be admitted to Sittingbourne Memorial Hospital.Through this error in information the family were 12 hours looking for her.

During her stay she was badly mismanaged and was left unwashed and had little help with feeding.

At one time a vomit bowl and tissues were arrayed around her bed so a family member took them to the nursing station where he was told to ;just leave it in that room down the passage;while they carried on eating a cake!

Two family members took mother and showered her and washed her hair,this after 6 weeks.Her nails were cleaned of faecal matter and cut as they were without exageration an inch long.Medway Hospital.Appalling

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Submitted on 27/11/2017 at 11:09
Published on Care Opinion at 12:56


Thank you for your comments. We are very sorry that you are dissatisfied with your mother's care and would welcome the opportunity to find out more detail to be able to look into what went wrong.

Please contact our PALS Team who will be happy to help, they can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

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