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"Frustrated and apprehensive"

About: Newham General Hospital / Maternity care

(as the patient),

Maternity unit: from my recent experience, I would not recommend this hospital at all...

Although it's now common knowledge that the NHS is suffering an economic and a workforce crisis, it should not justify any lack of care and service receive in an health care environment. 

I've been left frustrated and apprehensive from my experience in Newham Hospital; from my registration to my experience in the maternity assessment unit (twice), the majority of the midwives that I met, lack a basic sense of professionalism, some were abruptly rude, while others I met where downright patronising and careless.

This nasty attitude is not acceptable, I felt that they acted with a  sense of impunity. I  was surprised to find more professionalism and support from the student staff I came into contact with.

I can now compare the service received in Newham to another hospital (which is actually busier) that gave me back a bit of hope to humanity & the NHS service, that's really a shame not to be able to rely on a local hospital (have to travel 40 mins) when you are pregnant and should enjoy your pregnancy.

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Responses

Response from Barts Health NHS Trust 6 years ago
Submitted on 20/11/2017 at 12:41
Published on Care Opinion at 12:42


We're sorry your experience with Newham Maternity Services wasn't to the usual high standard we strive for on a daily basis.

We pride ourselves on our safe and compassionate care and for you to not feel you received this is unacceptable and we can only apologise for this.

If you would like to discuss your experience further and for us to look into the issues you have raised, then please contact the PALS Team by email: pals@bartshealth.nhs.uk or by calling 0207 055 5603

Kind Regards,

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