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Care Opinion

Recent Good Experiences at Northwick Park Hospital

Posted By oram

"Recent Good Experiences at Northwick Park Hospital"

About: Northwick Park Hospital / Accident and emergency Northwick Park Hospital / Dermatology Northwick Park Hospital / Trauma and orthopaedics

(as the patient),

A & E:

Following a fall my wife fractured her right wrist and I conveyed her to A & E. Being a Saturday afternoon the department was packed with patients. However the efficiency of the Triage system, the nursing staff and the medics was such, she was discharged within about 2 hours. We believe this was remarkable turnaround, bearing in mind she had two X-Rays and a plaster cast on a complicated fracture.

Trauma & Orthopaedics Clinic:

On each of the three occasions my wife, having been seen by a Surgeon, had X-Rays and new cast fitted, was discharged with 30 minutes, which again was remarkable efficiency.

Dermatology Department:

The author himself attended the department for treatment by the Surgeon, on a number of facial solar keratosis lesions and having Crys Therapy treatment, was discharged within 30 minutes, most impressive.

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 20/11/2017 at 08:59
Published on Care Opinion at 09:07

Thank you for taking the time to give us this lovely feedback. It is very heartening to hear when we get it right.

I was pleased to learn that you felt that the staff were efficient and dealt with your wife and your self promptly. It is always encouraging to receive positive feedback and your comments are much appreciated. To ensure that I share your kind comments with the appropriate members of staff, please feel free to contact us in the PALS office on 020 8869 5118.

Kind regards

Pam

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by oram (the patient)

Thank you Pamela, good to know your department monitors these comments and feedback to staff.

I always believe in giving credit when ever it's due - appreciation = motivation!

Mike

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