"Receptionists regularly dish out medical advise."

I was peeing blood clots and in pain and rung up at 8.10 in the morning, i was told by the receptionist that peeing blood clots wasnt life threatening even though i was clearly in alot of pain and was told to wait 5 days to get access to a prescription. No call back from a healthcare professional offered. Had to call NHS 111 to seek further medical advise, was told by them that i needed urgent medical care. Had i not done this i would have been hospitalised. Absolutely disgusting behaviour, this isnt the first time the receptionist has decided to play trained medical professional either.