"Shocked and upset"

The time is 23:16 Wed 1 Nov, I have just arrived back from one of the most shockingly bad visits to blackburn hospital. I had arrived with my mother at around 1pm for the extreme pain, nausea, rapid weight loss and vomiting she had been experiencing since her colonoscopy at this hospital 2 weeks prior.

We had waited over 3 hours before being seen. Waiting all this time with my mother crying in pain. She has a tumour disorder, as do I, and has many complications with the entire GI tract.

No consideration given to the complexity of her condition.

All staff at this point seemed to be made of ice, very little compassion for their fellow human. Once we got to see a doctor, they were ok, and advised correctly on admission and administering of pain medication. This was to be the only medical professional who knew how to make a quick decision and act on it.

As we were funnelled through the system, we see each hallway littered with patients, either waiting to be seen, laying on beds in pain, or waiting for treatment. Some appeared to be left there not knowing where their healthcare provider had gone.

Once we got up to the surgical triage ward b14 8 hours after arrival, we are met with patients in pain everywhere and equipment beeping with no attending. One ladies bp was very low for the entire time we were there, with no-one bothering to give her saline.

A nurse in question was particularly rude, and repeatedly left my mum in pain after saying they were going to get pain medication. the nurse also left a lady to our right with no saline and beeping away with a bp of 78 systolic 49 diastolic. She was in a state and asked for help but the nurse raised their voice at her. It appeared to me, this nurse was struggling to do their job..

I won't go into anymore detail. I will however, be reporting this person.