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"Denial of treatment"

About: Royal Berkshire Hospital / General surgery

On the 6th of October I was taken by Ambulance to A&E and initially I felt relieved that the terrible pain I was in would be dealt with.

I was triaged and taken to Lister Ward having been diagnosed with a skin infection.

I saw some Doctors the following day and they suggested treatment.

I requested that my infected sites be cleaned and dressed but the nursing staff refused as this was beyond their skill set.

I made a significant fuss and after waiting six hours, three infected sites were superficially cleaned and redressed.

After several days of the pain increasing I expressed my concern in no uncertain terms that I was dissatisfied with the nursing staff having no or limited knowledge in how to deal with skin infections.

I was eventually transferred to Trueta Ward and the pain I was suffering virtually ceased within days.

I put this down to the fact that on the night of the transfer the night staff on Trueta treated all of my wounds and successfully treated my infected areas.

If I had been placed on the appropriate ward and nurses with the correct skill set who denied me treatment or who were prepared to treat me as required, I would not have been in the hospital for as long as I was taking up a bed.

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Responses

Response from Royal Berkshire Hospital 6 years ago
Royal Berkshire Hospital
Submitted on 26/10/2017 at 09:14
Published on nhs.uk at 09:31


We are really sorry that there wasn’t a trauma bed available for you when you came into our hospital.

The day you were admitted was very busy with a high demand on the trauma unit for beds.

We do understand how frustrating this is for our patients and we do try to move patients to the right speciality as soon as we are able, but sometimes this can take a few days.

It is difficult to discuss your individual circumstances on this site but if you would like a more comprehensive response to your concerns we would be happy to provide this.

You can speak to our Patient Relations Team on 0118 322 8338, who will be able to support you to take this forward.

Thank you for raising your concerns, these have been shared with the team and they would like you to know that they are very sorry that they were not able to make a difference to your pain whilst you were with them.

We hope that you are feeling better now and if you would like us to investigate this further please contact us as described above.

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