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"Broken ankle, amazing care"

About: Dumfries & Galloway Royal Infirmary / Trauma & orthopaedics

(as a service user),

I was recently admitted to DGRI with a broken ankle and shin bone. I was immediately shocked and very scared due to being the only visit I have had to hospital apart from childbirth.

I was faced with the most wonderful staff especially a young nurse called Nicole and an auxiliary by the name of Allan. Throughout my stay I was given all the information I required and was kept up to date with my health and what I was to aim towards.

I was in a shared room with 3 other women who were 40 years plus on my age but the staff always kept all of us positive. I ended up having an operation and the staff in the theatres were outstanding calming me in my time of need.

I would like to take this chance to thank each and every member of staff in ward 16 at DGRI. You all do a truly exceptional job and go above and beyond what is detailed in your job descriptions.

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 6 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 18/10/2017 at 08:43
Published on Care Opinion at 09:47


Dear Aim170411,

Thank you for taking the time to provide us with your feedback.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words.

If you have any further comments which you would like to discuss, please do not hesitate to contact us.

Regards

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