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"Waiting time for teeth operation"

About: Medway Maritime Hospital Queen Victoria Hospital (East Grinstead)

(as the patient),

Last october i was refered from my dentist to Medway Maritime Hospital, as i couldnt have sedation at my dentist to have 5 teeth out.

Back in June i got a date for out patients where i see consultant, had xrays done, had my pre op assement and was told i cant have it done on Sunderland day surgery ward, because its 5 teeth and my health conditions.

The pre op nurse said I am not suitable for Sunderland any more, so they referred me to Queen Victoria hospital East Grinsted. Then i was told i would have to choose between having my knee op or my teeth op. I got a letter to ring Queen Victoria hospital, which i did and was given a cancellation date, then the next day i got a letter about my knee op, so choose to have my knee op.

My first date for surgery was cancelled, while waiting to go to theatre, another date offered, got cancellation date, had my knee op, then last week i got another letter for Queen Victoria Hospital, so i rang them, they gave me a solid date for my teeth op in February, unless a cancellation comes up.

My teeth are painful, i cant believe the wait ive got to wait, this is making me very anxious, i just want it over and done with

I am not moaning about the hospitals involed, just disappointed that it couldn't be done on Sunderland day surgery, but i know when i had my wisdom teeth out 25 years ago at the dentist i bleed heavy, and i hope it doesnt happen when i have 5 teeth out, as its a long journey home.

Appointments

Appointments

Waiting Time

Waiting time

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Responses

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 6 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust
Submitted on 24/10/2017 at 09:23
Published on Care Opinion at 10:59


picture of Nicolle Ferguson

Dear Rosanda

Thank you for posting your comment and I am sorry to learn of the matters that you have described.

So that I can look into the issues that you have reported regarding Queen Victoria Hospital in more detail please e-mail, PALS@qvh.nhs.uk with your full name, date of birth etc.

Kind regards

Nicolle Ferguson

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Update posted by Rosanda (the patient)

Ok i will mail you now thank you

Response from Medway Maritime Hospital 6 years ago
Medway Maritime Hospital
Submitted on 01/11/2017 at 13:56
Published on nhs.uk at 14:31


Thank you for your comments

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Update posted by Rosanda (the patient)

I havent heard back from PALS at Queen Victoria hospital, I am fed up with constant teeth ache

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 6 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust
Submitted on 07/11/2017 at 12:53
Published on Care Opinion at 16:17


picture of Nicolle Ferguson

Dear Rosanda

Sorry for the delay in getting back to you. I understand that you have now been offered an earlier date. I hope that this is better for you and I do apologise for the delays that you have experienced.

Kind regards

Nicolle Ferguson

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Update posted by Rosanda (the patient)

Thank you yes I've been given a date,I am just worried about the operation

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust 6 years ago
Nicolle Ferguson
Patient Experience Manager,
Queen Victoria Hospital NHS Foundation Trust
Submitted on 08/11/2017 at 16:59
Published on Care Opinion at 18:07


picture of Nicolle Ferguson

I am sure that everything will go well but if I can help with anything further then please do not hesitate to contact me.

Kind regards

Nicolle

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Update posted by Rosanda (the patient)

Thank you,i havent received a letter or the health assement form yet

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