This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

An emergency referral to Surgical Assessment Unit

Posted By Yankee Doodle

"An emergency referral to Surgical Assessment Unit"

About: East Surrey Hospital / General surgery

(as the patient),

I felt unwell and my GP referred me immediately. This was my first visit to East Surrey. About 7 hours later (after fluid and pain relief drips, blood tests, seeing a doctor, having a CT scan and being moved onto a ward), I had surgery to remove an infected appendix. A good result for me after thorough preparation. I was impressed by the informality - ward staff, surgeons, anaesthetist all on first name basis. The parts of the hospital I saw were very clean and I felt that attention was paid to cleanliness as a priority.

Not everything was smooth. Discharge took hours so procedures and communication could be improved so that beds can be freed up more quickly. Also, doctors could let the ward know more quickly what their timescale for surgery is. The ward thought it wouldn't be till the following morning but the surgeon arrived to say it would be in a couple of hours.

All in all, a good NHS experience!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Clare Addison, Matron, Surgery, Surrey and Sussex Healthcare Nhs Trust 6 years ago
Clare Addison
Matron, Surgery,
Surrey and Sussex Healthcare Nhs Trust

Submitted on 18/10/2017 at 13:33
Published on Care Opinion at 14:01


Dear Yankee Doodle

Thank you so much for taking the time to feedback about your recent experience at SASH. I am pleased to hear that your experiences on the ward, and with the care team, were good and that you found the environment to be clean.

I am grateful too for your feedback around the lengthy discharge process and the speed of communication with medical colleagues, and will be discussing this within our teams. Your feedback is helpful as we work continuously to improve our services.

I hope you are making a good recovery from your surgery

best regards

Clare Addison

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Carol Dixon, Head of Patient Environment, Surrey and Sussex Healthcare NHS Trust 6 years ago
Carol Dixon
Head of Patient Environment,
Surrey and Sussex Healthcare NHS Trust

Submitted on 18/10/2017 at 16:17
Published on Care Opinion at 21:04

I would like to add another thank you for your comments aroud the cleanliness of our hospital. For us it is an absolute priority to provide a clean, welcoming and safe environment for all our patients and visitors. I will share this with our Housekeeping team who I know will very much appreciate you taking the time to share your experience.

Best Wishes

Carol Dixon

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k