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"breakfast and meals"

About: Crosshouse Hospital

(as a service user),

It might seem a very small thing but it matters a lot to me.

In the mornings I was in ward 5E milk was added to my cereal by the staff giving out the trays. I do not like a lot of milk as it makes cereal soggy and inedible. I said a few times I don't like a lot of milk and would prefer to add it in myself but still it came with milk added already.

I think I should have the choice to add as much as I want so if they gave it out in cups on the tray instead of just pouring it in it would help.

Im sure im ot the only patient who thinks this.

Also the meal trolley is left at the top of the ward and given to the patients in the top rooms first then eventually we would get our meal in the last room. some of the food was only luke warm by this time.

I think they should bring the trolley to the middle of the ward and half the staff give out one side of the ward and half the staff the other so we all get our meals around the same time.

That being said the care I received from the nurses was very good in the ward but these are just 2 small suggestions I think would help people enjoy the meals better.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/10/2017 at 13:47
Published on Care Opinion at 16:04


picture of Eunice Goodwin

Dear lizzie987,

You are not alone, I absolutely agree, I do not like any of my meals 'swimming' in fluid, whether it is milk in cereal or gravy/sauce on main meals. Your suggestions seem very sensible and I will pass both your suggestions and your positive comment about your care to the team and management.

Thank you so much for sharing this with us.

I hope you are recovering well,

best wishes,

Eunice

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