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You got me well and kept my spirits up

Posted By Lottie 12

"You got me well and kept my spirits up"

About: Crosshouse Hospital / Stroke Care

(as the patient),

I was taken in, but didn't think it warranted staying in. However I was in for just over two weeks.

The days are long and if it wasn't for the staff I don't think I would have got there. ALL the staff in 4D are fabulous caring and professional, giving a high standard of care.

I met some really good people that quickened my recovery. Not the best of patients to be fair, I did have a moan but if it wasn't for the domestics, nursing auxiliaries, nurses all bands, doctors from juniors to senior that spoke in a way I could understand and come to terms with my condition...

I am hoping the after care team while do as well, as 4D have made the bar high. Sister Claire you have great staff on your ward, I know you all get busy and tired but your staff always show kindness, calmness and caring and nothing was too much trouble... I hope that if I need to go back I come to your ward. But no offence if I don't; you got me well and fit to go home and kept my spirits up. Susan and the lads and lassies, I cannot repay - much appreciated and continue the hard work you all do.

One very grateful patient.

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Environment

Environment

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/10/2017 at 08:35
Published on Care Opinion at 11:08

picture of Eunice Goodwin

Dear Lottie 12,

The staff and your care sounds as if it is just what was needed at this time and I am so glad it helped you through and get home alright. I will be very pleased to pass this to Sister Claire and all the team. Thank you for taking the time to share this lovely story with us; I am sure the staff will really appreciate your kind words.

I hope you make the best recovery possible,

Best wishes,

Eunice

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