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Care Opinion

Positive 6 day stay in ward 5

Posted By Mr Woodside

"Positive 6 day stay in ward 5"

About: University Hospital Wishaw / Gastroenterology

(as the patient),

Every member of staff from admittance to discharge were a credit to NHS. 

My care was first class & feel you don't hear enough about the positive experiences only the negative. 

Ward 5 is a very busy ward with dedicated caring staff who keep you informed at all times regarding your care. 

The food was very enjoyable no complaints at all my diet can sometimes be limited and they were very accommodating. 

My family had no need to question nursing staff about my condition or care as I was kept apprised. 

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Responses

Response from Sharon Murray, Senior Nurse, Medicine, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Sharon Murray
Senior Nurse, Medicine, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 04/10/2017 at 12:07
Published on Care Opinion at 12:08

picture of Sharon Murray

Dear Mr Woodside,

Thank you so much for the lovely comments around your stay within ward 5. Senior Charge Nurse Brown and her team endeavour to provide high quality nursing care. I will inform her of your positive comments and she will share with entire ward 5 team


Kind regards

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Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 6 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 04/10/2017 at 16:08
Published on Care Opinion at 21:15

picture of William McCutcheon

Thank you for your comments about the food you received during your stay. I will ensure these are passed on to our catering staff.

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Response from Rhona Dunsmore, General Manager, Serco 6 years ago
Rhona Dunsmore
General Manager,
Serco

Submitted on 06/10/2017 at 10:47
Published on Care Opinion at 11:16

picture of Rhona Dunsmore

Good Morning Mr Woodside,

Thank you so much for taking the time to include in our Catering team I your positive feedback for the quality and service delivery of the food you recieved while being in Ward 5. Being in hospital can be a daunting experience and Serco make all efforts to make your stay as comfortable as possible. I will be delighted to pass on your kind comments to our Catering team who will appreciate being involved.

Kindest Regards

Rhona Dunsmore, Serco General Manager, Soft Services

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