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"The friendly staff were extremely busy but dealt with us with care"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

(as a service user),

My GP was concerned that I may have a DVT and contacted QMC for an immediate appointment. By 1 30 on the same day, I was being seen by NEMSS who asked relevant questions, checked my general health, took bloods and set up an appointment with Ultrsound at 2 30 - they also provided me with a wheelchair as my mobility is limited and this enabled my husband to move me around easily. We returned to NEMSS where the results were checked and it was decided I needed to go to the DVT clinic and an appointment was made for 5 pm! It was decided that I should be given medication.

Everything was explained to me and I was provided with the necessary medication and follow up appointment, and a cup of tea, and on my way home by 6 30 - amazing! The friendly staff were extremely busy but dealt with us with care and professionalism. Thank you QMC.

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 02/10/2017 at 12:05
Published on Care Opinion at 12:09


Thank you so much. I’ve shared your feedback with our NEMS colleagues. Have a good weekend.

Kind regards

Jane Newton

Matron, Emergency Department

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