"Treated like royalty"

About: University Hospital Wishaw / Day Surgery University Hospital Wishaw Day Surgery ML2 0DP

Posted by annime (as the patient), 6 years ago

Was in endoscopy for a procedure, the staff treated me like royalty, explained everything to me, calmed me down even though I was very nervous.
After having the procedure carried out on two previous occasions at The Royal Jubilee Hospital where I felt like I was a nuisance.

More about:

colonoscopy

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Fiona Cowan

Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,

NHS Lanarkshire

Submitted on 29/09/2017 at 15:06

Published on Care Opinion at 15:19

Dear Annime,
Thank you for taking time to send your very kind words to us. I am delighted to hear that you have had such a positive experience. We endeavour to make every patient a priority and look after them with care and compassion to the best of our abilities.
I will pass on your comments to the team and thank them on your behalf.
Kind regards
Fiona Cowan
Senior Nurse, Theatre, Day Surgery and Endoscopy,
NHS Lanarkshire

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Irene Barkby

Executive Director of Nursing, Midwifery & Allied Health Professions,

NHS Lanarkshire

Submitted on 02/10/2017 at 09:58

Published on Care Opinion at 10:38

I am also delighted to hear the care and service was of a high standard. The staff will be delighted to receive this feedback.

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Treated like royalty

"Treated like royalty"

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