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A positive experience in A&E

Story from nhs.uk

"A positive experience in A&E"

About: St Mary's Hospital (Manchester)

I attended the Accident and Emergency department at St Mary's Hospital yesterday with a suspected fractured hand. The whole process from being booked in, to seeing the triage nurse, then the doctor, x-ray and final consultation was over in about 2 hours. I felt respected throughout, and received a clear diagnosis and advice. The staff at our hospitals are to be admired in my opinion as they offer a brilliant service in challenging conditions. Also, while the media and government might like to paint a less favourable picture, we have a national health service to be proud of. Thank you to everyone in the A&E dept!

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 25/09/2017 at 08:13
Published on Care Opinion at 10:19

Thank you for taking the time to share your feedback via the NHS Choices website regarding your positive experience at Manchester Royal Infirmary. We were very pleased to read that you were seen in a timely manner and that you felt that you were treated with respect throughout your visit. We were also pleased that you were happy with our staff and that you found the care you received to be to a brilliant standard. It is always good to receive feedback which highlights the hard work and dedication of all of our staff. We will ensure that your feedback is passed on to the Operation Manager of the Accident and Emergency Department so that it can be shared with the wider Team,

Once again thank you for you kind comments and we hope that you and your hand continue to recover well.

Response from St Mary's Hospital 6 years ago
St Mary's Hospital

Submitted on 25/09/2017 at 08:14
Published on nhs.uk on 21/03/2019 at 13:08

Thank you for taking the time to share your feedback via the NHS Choices website regarding your positive experience at Manchester Royal Infirmary. We were very pleased to read that you were seen in a timely manner and that you felt that you were treated with respect throughout your visit. We were also pleased that you were happy with our staff and that you found the care you received to be to a brilliant standard. It is always good to receive feedback which highlights the hard work and dedication of all of our staff. We will ensure that your feedback is passed on to the Operation Manager of the Accident and Emergency Department so that it can be shared with the wider Team,

Once again thank you for you kind comments and we hope that you and your hand continue to recover well.

The Patient Experience Team.

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