This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

GP consultation

Posted By alanpat

"GP consultation"

About: General practices in Lanarkshire

(as a relative),

My elderly mother attended her GP and found the GP to be rude. When she entered the room the GP was standing up waiting for her. My mother informed them why she was there and was shouted at to sit down! They then proceeded to inform her they had no idea what was wrong with her and told her to wait an hour to see a nurse. My mother then asked them whether she could ask them about another ailment. they informed that she had better be quick as they were very busy!

I am very unhappy about the treatment she received and I would hope that this is investigated further.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 6 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 18/09/2017 at 15:24
Published on Care Opinion on 19/09/2017 at 09:18

picture of Laura Jack

Dear alanpat,


Many thanks for getting in touch with us, however I'm sorry to read about your mothers experience with her local GP Practice.

To assist in investigating this further I would be grateful if you could contact me to discuss in a bit more detail. You can contact me on 01698 858 292 or by email via laura.jack@Lanarkshire.scot.nhs.uk

I look forward to hearing from you.


Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by alanpat (a relative)

I have now spoken with Laura and she will contact the relevant gp practise and they will be in contact with me

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 6 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire

Submitted on 19/09/2017 at 10:35
Published on Care Opinion at 10:39

picture of Laura Jack

Dear alanpat,


Thanks for contacting me directly, it was great to talk to you today. Just to confirm that I have passed on your concerns and a bit more detail you provided around this to the Practice Manager - who will contact you to progress under Stage 1 of the NHS Complaints procedure.

She has responded to say she will contact you directly.

I'll link in with the practice to keep up to date with the outcome - I do hope this is resolved for you and your mother as quickly as possible.

Many thanks again

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k