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Phlebotomist experience

Posted By lacertaqd43

"Phlebotomist experience"

About: Musgrove Park Hospital / General Outpatients

(as the patient),

I can't fault the procedure at the Pre-op clinic except for one thing. The health care assistant was unable to take blood samples satisfactory and caused some pain. The process suggested I go down to the phlebotomist in North out-patients. There, a highly efficient and experienced phlebotomist took the required blood samples with no difficulty and caused no pain at all. If I require more blood to be taken I would ask for a professional phlebotomist to do it.

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Responses

Response from Christine Filer, Patient Experience Co-ordinator, Patient Experience, Musgrove Park 6 years ago
Christine Filer
Patient Experience Co-ordinator, Patient Experience,
Musgrove Park

Submitted on 13/09/2017 at 16:33
Published on Care Opinion at 16:35

Dear lacertaqd43

Thank you for sharing your story and for your kind comments. I am sorry to read that the Health Care Assistant at the Pre-Operative Assessment Clinic had problems trying to take the blood from your arm and that this caused you some pain. I do hope that your arm is now pain free.

I am pleased that you were you able to attend the North Reception where the Phlebotomist successfully took the blood without causing any further problems. I will ensure that your thanks are passed onto her.

We are very grateful that you have taken the time to write and share your experience.

With kind regards

Christine

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