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Care Opinion

My Grandson's Care

Posted By Unhappy grandma

"My Grandson's Care"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a relative),

My grandson was sent by Gp to RHSC at Queen Elizabeth Glasgow with vomiting and drowsiness he only two and half years old.

Triaged within 15minutes then left in waiting room to give him medication every 15minutes during which time he was vomiting and very distressed.

Waiting room is clearly doubled up as a treatment room as several children were receiving medication by nurses who came out squirted medications into distressed children then back behind the doors of ED.

Is this really 21st century healthcare to the children of Scotland! ! The parents and children were clearly all distressed the waiting room is very small, the sun was very warm via the stained glass windows and there was no ventilation just screaming children.

I am throroughly disgusted at the approach this department is taking to children and hope my grandson is not significantly ill.

I feel that NHS Scotland has nothing to be proud of providing care in this way it should hang its head in shame.

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 6 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 20/09/2017 at 16:05
Published on Care Opinion at 16:46

picture of Pamela McGoldrick

Dear Unhappy Grandma

Thank you for sharing your feedback on this site.

We have shared your feedback with the Lead Nurse, Senior Charge Nurse and Lead Clinician for the Emergency Department.

They have advised that it is always the intention to have patients transferred through to the appropriate area of the Emergency Department in as timely a manner as possible. This timescale is determined by the clinical needs of the patient once they are assessed by the Triage Nurse. Most of our patients are moved through from the waiting area with their families within a short period of time. Occasionally during periods of exceptionally high activity in the department there can be occasions when patients and their family have to wait for a period of time in the waiting area following an initial assessment by the Triage Nurse. Further investigations, assessment and any relevant treatment are always provided once the patient is transferred into the department. In the interests of comfort some children who are waiting in the waiting area may be provided with hydration sachets and other basic medication such as pain relief.

We are really sorry that your grandson had to wait for an extended period in the waiting room before being transferred to a more suitable area. As you say this area is small and can become very busy and warm. Our Emergency Department teams are reviewing how we improve use of the waiting area space and the triage rooms to ensure children who need to wait during very busy spells can be kept as comfortable as possible. In addition to this the teams are continually reviewing the flow of patients through the department in order that patients waiting times in all areas are as short as possible.

Whilst we cannot change the experience that you and your grandson had during his recent visit we do welcome the feedback you provide and the opportunity to improve things for others who attend the department.

I hope your grandson is recovering well after his recent ordeal.

Best wishes

Pam

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