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Coffee shop at Stobhill Hospital

Posted By Curlywurly0141

"Coffee shop at Stobhill Hospital"

About: New Stobhill Hospital / Physiotherapy

(as a service user),

I was early for my physio appointment, so decided to have lunch at the coffee shop in the hospital. I like to drink hot water with my lunch (minor attempt to be more healthy).

So imagine my surprise when the staff informed me it would cost me £1. 20 for a cup of hot water at an NHS hospital! Really? ? I advised I would be having a coffee to finish off and would use the same cup, but no, I would have to pay £1. 70 for my coffee and a further £1. 20 for the hot water!

Shouldn't an NHS hospital be encouraging patients to drink more water, or do you not want us to get healthy? A pretty disillusioned patient!

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 12/09/2017 at 11:08
Published on Care Opinion at 11:30

Dear Curlywurly0141

Thank you for taking the time to post on Care Opinion. I am sorry to read about your experience in the coffee shop at Stobhill Hospital. I will share your post with my colleagues in Facilities and ask that provide some feedback to what you have raised.

Best wishes
Lisa

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 15/09/2017 at 12:38
Published on Care Opinion at 15:40

picture of Nicole McInally

Dear Curlywurly0141,

Thank you for your comment.

A national decision was taken not to sell hot water from Aroma retail outlets across Scotland for commercial reasons.

Hot water is not a 'menu item' on the Aroma tills. In error, you were informed to pay for the cheapest hot drink available which is tea.

Cold Water is available on request.

I trust the remainder of your lunch from Aroma was enjoyable.

Joe Gilbey - Retail Manager

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