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An essential service

Posted By Lalilulelo

"An essential service"

About: Knowsley NHS Walk-in Centre, Huyton

(as a parent/guardian),

I've had to use the walk in centre several times with my children, including asthma, bronchiolitis and foot and mouth. Every time the staff are great and give us the help we need without needing to go to whiston hospital for relatively minor thing. Although most times with bronchiolitis we've had to go to hospital, I think without the walk in we could have tried to wait the night out and put our kids at risk. I wish there was more investment as it's an essential service

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 20/09/2017 at 15:26
Published on Care Opinion at 16:43

Dear Lalilulelo

Thank you for the taking the time to post your comments

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very pleased to hear of your positive experience of our services and I would like to assure you that I will forward your comments onto the team involved so that they can share them with the staff.

If you would like to contact me my contact details are:

Number: 01925 664450

E-mail: Katherine.earlam@nwbh.nhs.uk

My hours of work this week: 09.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to continue to improve our services for others.

Kind regards

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