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"My pre op assessment"

About: Medway Maritime Hospital / General surgery

(as the patient),

I went for my pre op assessment for my teeth, after the lovely dental secretary got back to me after speaking to the orthopaedic secretary, as I couldn't be on 2 operating lists, so dental secretary rang me and pushed my pre op assessment forward, as there needs to be 6 weeks between surgeries, so friday afternoon I went for my pre-op assessment, nose and groin swabs done, temperature, blood pressure, pulse, weight and height done, sat waiting for nurse, they asked me a lot of questions, they queried me on asthma, which they said was copd, I have 2 inhalers, one I have one puff of each day, and the other is for when I am out of breath and hasn't been used for along time, they then measured my neck. I don't know what for, then they said they needed to speak to the anaesthetist, come back and told me that I have to be referred to East Grinstead hospital as inpatient as I am having 5 teeth out, and cant have it done on Sunderland day unit.

I was very upset about it, then they looked through some of my notes, they asked me why I didn't tell them that I am diabetic and on insulin, I told them I am not, I've never been diagnosed with diabetes, they kept on, I asked them why its in my notes, they said its a doctors summary from november, I told them its not mine. anyway before going I asked will they let the dental secretary know, they just ignored me, they sent me for ecg and blood test

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Submitted on 04/09/2017 at 10:50
Published on Care Opinion at 11:24


Dear Rosanda

Thank you for your comments. We are very sorry to learn that your experience of our pre-assessment service was not an entirely positive one and if you would like to contact our PALS Team to discuss your concerns further you would be more than welcome to.

Additionally our PALS team would be able to assist you with the information held in your medical records which you believe to be incorrect. They can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

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Update posted by Rosanda (the patient)

Ive spoken to the dental secatary and my referal has now been sent to East Grinsted hospital,PALS havent got back to me about the medical notes,ive also been trying to get hold of Orthopeadic secatary but dont know if she has left or is on annual leave

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Submitted on 04/09/2017 at 12:19
Published on Care Opinion at 12:22


Please do contact our PALS team who will be more than happy to assist you.

Kindest regards,

The Patient Experience Team

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Update posted by Rosanda (the patient)

Ok thanks i will phone them tomorrow,thank you for your help

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