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"I have nothing but praise for staff in this unit"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I had a procedure done recently in Endoscopy firstly we got lost and were met with a lovely nurse called Lynne, who directed us to the right place.

The unit is so bright and clean you would think it was a private hospital although I could never afford that. I was very worried and a lovely nurse looked after me very well and calmed me down and explained everything.

 She must have a lot of patience because I had numerous questions which she answered. Thank yo she was called Carlyn. All the staff were great so whoever runs this unit they should be very proud to have such lovely nurses who worked tirelessly for the patients benefit.

I was also treated by a wonderful Doctor Sengupta who was very kind and caring who treated me as a person not a number which is unusual in this day and age. T

The only thing that I was rather disappointed with was the nurses do not have tea breaks which is ridiculous as they work long hours so this should be changed as it would not be tolerated in an office or shop.

I have nothing but praise for staff in this unit I could not have had better treatment if I was rich enough to go private thank you to all

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Responses

Response from Nothando Senda-Ndaba, Senior Charge Nurse, Endoscopy Unit, QMH, NHS Fife 6 years ago
Nothando Senda-Ndaba
Senior Charge Nurse, Endoscopy Unit, QMH,
NHS Fife
Submitted on 16/08/2017 at 12:46
Published on Care Opinion at 13:33


picture of Nothando Senda-Ndaba

Dear busy lady

Thank you so much for taking time to comment about your visit to Endoscopy unit. I am so pleased you received excellent care from the staff who looked after you. It is quite delightful to know that the department is so clean, getting this confirmation is a bonus to us. I am sure the team will be thrilled to learn of your comments.

I am keen to assure you that our staff are always given breaks they are entitled. Sometimes they are offered courtesy breaks depending on the procedure lists due the nature of the service we deliver. I am sorry that you have been made to feel that way. Staff are an important part of the service delivery, therefore monitoring their well being is a priority.

Thanks again

I wish you well.

Nothando Senda-Ndaba

Senior Charge Nurse

QMH Regional Endoscopy Unit

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