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Possible heart attack

Story from nhs.uk

"Possible heart attack"

About: Wythenshawe Hospital / Accident and emergency

I attended A & E with chest pains which my wife suspected might be a possible heart attack. The respond was very immediate and extremely efficient and after an ECG, I was given an angiogram which was clear and it evolved that the pains were attributable to pericarditis. Further tests were carried out to confirm the diagnosis and I was issued with medication to resolve the problem.

I would make two extremely important points : I have to specifically mention the doctor. Their speed of response, attitude, approach to the problem, communication skills and all-round doctor/patient relationship skills are all absolutely outstanding and any words of recommendation would be insufficient. Thank you for your outstanding performance and care.

The care received in the coronary ward was equally first-class and my thanks to the nursing staff there. It is a great pity that I cannot say the same about some of the nurses on Ward F5 who seemed to spend a lot of time just chatting about personal matters and sending text messages from mobile phones rather than checking on their patients. I was in a side room adjacent to the nursing station and became very bored by the conversations very quickly and which had no connection to their work function at all.

Lastly, when is someone in authority going to address the issue as to how long it takes after the doctor has said you can go home to actually being given permission to leave. We are talking several hours - from both my most recent and also previous experiences - when it seems to be either the pharmacy at fault or nurses failing to chase up medication that is required before leaving. This particular aspect reflects very poorly on overall performance especially when what I would describe as front-line staff are so incredibly good. If you can find a "cure" for what I believe are wholly unnecessary delays in being discharged, I would probably award a higher score. I believe that some of your nursing staff are letting the front-liners down poorly.

I am nevertheless extremely grateful for the care and treatment received from the majority of staff.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 17/01/2018 at 14:29
Published on Care Opinion at 17:50

Thank you for taking the time to share your comments via the NHS Choices website regarding your experience at Wythenshawe Hospital.

Initially, please accept our apologies for our delayed response to your comments

We were pleased to read that you found the staff who provided your initial care to be outstanding and that you found the standard of care on the Coronary Ward to be first class. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that this positive feedback is shared with the teams involved.

We were very sorry to learn that your experience was not as positive as we would hope on Ward F5 at Wythenshawe Hospital. It is important to us that comments are received so that we can make changes and improvements to the services we provide wherever possible. Your concerns in regards to nursing care and attitudes have been raised directly with the staff on Ward F5, so that they can be used to improve patient’s experiences in the future and used as lessons learnt.

In response to your comments regarding medication to be dispensed before discharge, we are reviewing our pharmacy processes to develop a system which is as efficient as possible to benefit patients in the future.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 291 5600 or by e-mailing pals@mft.nhs.uk quoting reference number PO17/0263

Response from Wythenshawe Hospital 6 years ago
Wythenshawe Hospital

Submitted on 17/01/2018 at 14:30
Published on nhs.uk on 23/02/2019 at 17:05

Thank you for taking the time to share your comments via the NHS Choices website regarding your experience at Wythenshawe Hospital.

Initially, please accept our apologies for our delayed response to your comments

We were pleased to read that you found the staff who provided your initial care to be outstanding and that you found the standard of care on the Coronary Ward to be first class. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that this positive feedback is shared with the teams involved.

We were very sorry to learn that your experience was not as positive as we would hope on Ward F5 at Wythenshawe Hospital. It is important to us that comments are received so that we can make changes and improvements to the services we provide wherever possible. Your concerns in regards to nursing care and attitudes have been raised directly with the staff on Ward F5, so that they can be used to improve patient’s experiences in the future and used as lessons learnt.

In response to your comments regarding medication to be dispensed before discharge, we are reviewing our pharmacy processes to develop a system which is as efficient as possible to benefit patients in the future.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 291 5600 or by e-mailing pals@mft.nhs.uk quoting reference number PO17/0263

The Patient Experience Team.

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