This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Operation"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Ear, Nose and Throat

I have been waiting since march for a thyroid removal operation , initially being told this would be in mid April . Eventually I got a date for today 11th August . I rang the hospital as requested to see if a bed was available and was told , yes come in . I arrived at the hospital and was taken to the ward . A nurse admitted me and got me gowned up and ready for my op . The anaesthetist then came and told me what would be happening . A little later the surgeon came and told me my operation would have to be cancelled , as there was no theatre staff for the afternoon . Why go to the trouble of getting me all prepared and then cancel . Surely the must have known there would be no staff . I have been in pain with this for months now and thought it was finally going to be over .. to say I am disappointed is an understatement .. I am meeting with the surgeon next week to sort something out , but my trust in the NHS and this hospital is nil at the moment

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust
Submitted on 11/08/2017 at 16:18
Published on Care Opinion at 16:38


Thanks for taking the time to leave your feedback. I am very sorry to hear that your surgery was cancelled so late in the day. This can happen for a number of reasons, for example someone needing emergency surgery, and is only done when absolutely necessary. Please contact the patient experience team so we can look into this further. They can be contacted on: 0115 924 9924 ext. 66623 alternatively you can email QMCPET@nuh.nhs.uk.

Warm regards,

Adam Brooks, Divisional Director.

Opinions
Next Response j
Previous Response k