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Clean, light, airy hospital

Posted By Wee Wullie

"Clean, light, airy hospital"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I live in West Lothian; I was to have a Flexible Sigmoidoscopy ( a look at my Colon, internally), and was advised by Lothian Appointments that my best bet for a quick appointment was to go to Queen Margaret Hosp. in Dunfermline, as the choices in Lothian were unavailable for quite a while. So I agreed.

We found the place fairly easily, and were pleased with the info about getting there and where best to park; all very easy. The hospital was impressive - clean. light, airy, and the staff were really friendly and generally nice. I'd certainly be happy to go back, if necessary.

One complaint only; I was cleared for action - checked in, into gown, etc. , by 14. 30hrs. I was still waiting at 16. 10, and had to buzz the staff to find out if all was well. The lady who responded explained that anything could happen to hold up the queue, and why, and how. Fair enough, but perhaps they could be aware of the times that patients were waiting, and get to us before we have to approach them.

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Responses

Response from Nothando Senda-Ndaba, Senior Charge Nurse, Endoscopy Unit, QMH, NHS Fife 6 years ago
Nothando Senda-Ndaba
Senior Charge Nurse, Endoscopy Unit, QMH,
NHS Fife

Submitted on 14/08/2017 at 11:39
Published on Care Opinion at 11:46

picture of Nothando Senda-Ndaba

Dear Wee Wullie

Thank you so much for sharing your comments. I am very pleased that your experience was a positive one and that the staff were very friendly. I am sure they will be pleased to hear about your comment. I am sorry that you had to wait longer than you expected for your procedure. We have placed a notice in the changing rooms to advise patients to call staff in the event of any delays. We have also advised patients in the booklets to be prepared to stay for approximately 4hrs due to the nature of the procedures we do.

I hope you are feeling better and I wish you well


Thanks again for your feedback

Nothando Senda-Ndaba

Sister – Endoscopy

Queen Margaret Hospital

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