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I heard the staff discuss me at the door of the Ward

Posted By Wils

"I heard the staff discuss me at the door of the Ward"

About: Woodend Hospital / Elective Orthopaedics

(as the patient),

I was admitted to  Woodend for a total hip replacement. On arrival, I was told to report to a different ward to the one I was originally supposed to go to.I was allocated a bed and left until staff were able to book me in, then all at once everyone wanted my details.

I had my op the same day of being admitted and all seemed to be going well. After my op was taken back to my bed and monitored by staff. All going well so far. Since I had a spinal it should have worn off after several hours, but unfortunately for me it had not. I had problems moving and could not use bed pan.

Next day tried to get up and almost collapsed so was put back in bed. Only to hear nursing staff discuss that I was not trying to help myself and move. I felt very embarrassed and unworthy of myself. This happened again the next day, much to my dismay. I again heard the staff discuss me at the door of the Ward.

I did not want to complain as I was worried they could make life difficult for me. My confidence took a nose dive regarding this and I will never let myself be admitted to this Ward again.

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Responses

Response from Andrew Baird, Senior Nurse, Site and Capacity, NHS Grampian 6 years ago
Andrew Baird
Senior Nurse, Site and Capacity,
NHS Grampian

Submitted on 16/08/2017 at 20:07
Published on Care Opinion on 17/08/2017 at 10:09

Thank you for taking the time to respond on the Care Opinion website.

Glad to hear that you got your operation on the same day that you were admitted and that it was all going very well post operatively.

I am sorry to hear that you had such negative experience in one of our wards and that you had almost collapsed when trying to get up this must have been a very frightening for you to experience also that you felt the nursing staff would make it difficult for you. I am concerned that the nursing staff had spoken about you in that manner outside your room saying that you were not trying to help yourself and would like to take this opportunity to ask if you could call me so I can investigate your concerns more in depth with you.

Hope you are well on the mend now and feeling better.

Please can you call me on 01224 552402 to discuss further and again would like to apologise for this negative experience.

Andrew Baird

Nurse Manager

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Update posted by Wils (the patient)

Thank you for the response Andrew, I have called yourself and left a message for you to call me back regarding this. Look forward to talking to you when your available.

Response from Andrew Baird, Senior Nurse, Site and Capacity, NHS Grampian 6 years ago
Andrew Baird
Senior Nurse, Site and Capacity,
NHS Grampian

Submitted on 18/08/2017 at 15:41
Published on Care Opinion at 16:10

Thanks for the prompt respone and It was really nice to speak with you on the phone. Both I and the senior charge nurse are looking forward too having the chance to meet with you face to face in your home.

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