"Please don't think this is about the staff"

Dearest Q. E. you are surviving on the good will of your staff and the good name the old Q. E. has built up over many years... however 5 hours for the ward to answer the phone every day is not acceptable...30 mins of pressing the buzzer every day to get access to the ward is not acceptable..leaving my  mom in blood soaked clothes for two days inbetween us visiting and doing it is not acceptable.

Then your neurology department can't see me until November...despite me already being under the consultant...forgetting to organise an mri scan you wanted for 3 months.

 I'm in so much pain and I feel the consultant doesn't care IS NOT ACCEPTABLE....

Shall I go on... back to my mom..was told she needed an urgent blood transfusion .... she's just having it 4 days later...this is not acceptable..4 days of being sick and ill possibly due to low iron levels following major surgery that could have been fixed 4 days ago...tut tut

The staff are run ragged it's not their fault...I feel its your management that have lost sight of what your meant to be doing..I feel you want the trauma neurology and burns jobs from across the country, call yourself a specialist centre I think you need to keep it a bit more local...until u can deal with that why take everything you can. 

Please don't think this is about the staff they are lovely caring but there isn't enough of them to answer a phone to a desperate relative.. ...time to pull your socks up..