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"Incontinence after prostate removal"

About: Bromley Healthcare / Bladder and bowel management (continence)

(as the patient),

I was impressed that the day after my catheter was removed by the hospital that a "bladder nurse" phoned to make a same day appointment to call. From the fact that the next contact would be at the clinic in 8 weeks' time I assumed that control over my bladder would quickly improve. This has not proven to be the case.

The order that she made for a supply of incontinence pads failed to make it to the supplier (delivery within 5 days), and by the time I chased up the order the earliest delivery was 2 weeks after the original delivery date. I am therefore on my last pad, having eked them out over the last week, and hoping that the delivery arrives in the next few hours.

Having contacted Bromley Healthcare Bladder & Bowel Service for emergency supplies I find that supplies are not held and the only action available was to try to get a message to the Nurse for them to contact me.

I was able to identify from the internet that the type of pad ordered for me is not likely to be suitable, considering the amount of urine being released, but the type to be reordered can only be changed by the nurse.

Points for the future: -

Bromley Healthcare Bladder & Bowel Service ought to check that orders have been received by the supplier.

A gap of 8 weeks is far too long to wait to confirm that progress is being made and that the pads supplied are adequate for the individual case.

Access to the Nurse seems to have a lead time of up to 3 days which may be OK for a home visit, but not when a more urgent verbal conversation is required.

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Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 6 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare
Submitted on 02/08/2017 at 08:41
Published on Care Opinion at 08:59


Dear Sir
Thank you for taking the time to feedback your experience of your treatment while under the care of the Bladder and Bowel team. I am sorry that that experience has not been satisfactory.

In order that the team can investigate and learn from the concerns that you have raised, I would be most grateful if you would please consider letting me know your name and contact details. I can be contacted at Julie.miller5@nhs.net

Yours sincerely

Julie

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Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 6 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare
Submitted on 03/08/2017 at 13:58
Published on Care Opinion at 15:50


Dear Active Man

Thank you for providing us with your contact details as this has enabled us to investigate the issues that you have raised.

I understand that the Service Lead has been in touch with you and you have her contact details should there be any further issues.
Thank you once again for taking the time to provide feedback to our service and we wish you well in your continued recovery.

Kind regards

Julie

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