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Minor surgery at GP practice

Posted By Abso1

"Minor surgery at GP practice"

About: General Practices in Grampian

(as a service user),

What an amazing service Old Machar Medical Practice offer. I was referred for a minor procedure, expecting to wait months as it wasn't anything important. What a shock to get an appointment within 6 weeks. Unfortunately I was due to be on holiday but I called and left a message with new dates I would be available. The next day a new appointment arrived. Today I was seen bang on time by a very pleasant nursing assistant and a Dr who put me right at ease. Such a professional service with the care you expect from the NHS. Thank you so much Dr Stewart and team I'm very grateful.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 6 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 24/07/2017 at 13:36
Published on Care Opinion at 14:25

picture of Kirsten Dickson

Dear Abso1,

Thanks for sharing your story.

All the staff at Oldmachar Medical Practice will be delighted to know that the care they provided was worthy of such lovely praise. Arranging an appointment for a time that is convenient can sometimes be quite difficult, but I’m glad Oldmachar Medical Practice got this right for you - having the first part of our journey made easier very often paves the way for a less stressful appointment. However, sounds like your appointment went really smoothly too.

I will make sure your comments are passed on to Oldmachar Medical Practice today and I wish you a quick recovery from your minor procedure.

Take care,

Kirsten

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