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Care Opinion

Fantastic

Story from nhs.uk

"Fantastic"

About: Manchester Royal Eye Hospital / Ophthalmology

My partner came in for cyst removal from his eyelid. We were nervous but the nurses were warm and reassuring. His consultant was good humoured, genuinely caring and kind. We felt he was in really good hands. The tea and biscuit after the operation was also very kind. We couldn't fault them.

Thank you for taking such good care of us.

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Responses

Response from Amy McCawley, Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Amy McCawley
Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 13/07/2017 at 13:35
Published on Care Opinion at 16:33

Thank you for taking the time to post your kind comment via the NHS Choices website about your positive experience at the Manchester Royal Eye Hospital. We were pleased to read that you found our staff to be kind and caring and that they were able to help to put you and your partner at ease during his care and treatment. We were especially pleased that you felt that you were reassured and had confidence in the team. It is always good to receive feedback which highlights the hard work and compassion of our staff. We will ensure that your feedback is passed on to the Matron of the Ophthalmology Department at Manchester Royal Eye Hospital so that it can be shared with the team.

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Response from Manchester Royal Eye Hospital 6 years ago
Manchester Royal Eye Hospital

Submitted on 13/07/2017 at 13:35
Published on nhs.uk on 21/03/2019 at 18:06

Thank you for taking the time to post your kind comment via the NHS Choices website about your positive experience at the Manchester Royal Eye Hospital. We were pleased to read that you found our staff to be kind and caring and that they were able to help to put you and your partner at ease during his care and treatment. We were especially pleased that you felt that you were reassured and had confidence in the team. It is always good to receive feedback which highlights the hard work and compassion of our staff. We will ensure that your feedback is passed on to the Matron of the Ophthalmology Department at Manchester Royal Eye Hospital so that it can be shared with the team.

The Patient Experience Team.

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