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"To say I was upset and confused is an understatement"

About: Medway Maritime Hospital / Gynaecology

(as the patient),

Went in for a total Hysterectomy, and went home a day later.

I was still attached to a catheter and feeling absolutely angry and confused. What should of been a 90 minute Hysterectomy operation turned into a 5 hour operation to repair my bladder that was cut during surgery. My poor husband, who was not allowed to wait at the hospital during my operation, phoned 8 times was given no information on the "mistake" that was made.

Of course I knew nothing about any of this until the next day when about 6 surgeons/doctors appeared by my bed to tell me about my bladder injury, not that I was well enough to take it all in. Anyway I was told by the unsympathetic nurses/doctors that the sooner I was up and walking the sooner I could go home, so I was left to get out of bed unattended with my catheter and my drainage bag still attached and take myself off for a wander.

When I was sent home within the next hour I had no clue how to change my urine bag, no clue how to order more bags and no clue if my bladder was even going to heal. To say I was upset and confused is an understatement. This was on the Sunderland Day care centre and I have to say that I feel the staff have no bedside manner. Disgusting is the only way to describe my nightmare hysterectomy.

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Submitted on 03/07/2017 at 16:29
Published on Care Opinion at 16:31


Thank you for your feedback. We are keen to speak to you so please do contact our PALS team (Patient Advice and Liaison Service) who will arrange for you to speak with a senior member of staff who can listen to your poor experience and assist and advise with your recovery.

PALS can be contacted on 01634 825004 medwayft@pals.nhs.net

Kindest regards,

The Patient Experience Team

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