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Nurse helpfulness

Story from nhs.uk

"Nurse helpfulness"

About: Manchester Royal Infirmary / Accident and emergency

I attended the Lipid clinic in Outpatients 1 on 7th June and had been on a fasting diet. through no fault of their own the appointment was delayed and because of the length of time of the fast i was passing out with a migraine and was vomiting. All very unpleasant. The nurses looked after me superbly and put me in a private room whilst i recovered. One member of staff was due to go on their lunch but delayed this so they could stay with me until i had recovered and then escorted me a taxi. Thank you so much for the wonderful additional care provided especially as i know how much nurses are already run off their feet dealing with day to day care.

Graham

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 27/06/2017 at 08:53
Published on Care Opinion at 11:34

Thank you for taking the time to post your kind freedback on the NHS Choices website. We were pleased to read that you had a postive experience at the Manchester Royal Infirmary and that you were treated with consideration and compassion. We were especially pleased that our staff were able to support you, that you were provided with privacy and a good standard of care throughout what we understand must have been a difficult time for you. It is always good to receive feedback which highlights the dedication of our staff to providing a high standard of care. We will ensure that your feedback is passed on to the Manager of the Outpatients Department so that it can be shared with the wider team.

Response from Manchester Royal Infirmary 6 years ago
Manchester Royal Infirmary

Submitted on 27/06/2017 at 08:54
Published on nhs.uk on 21/03/2019 at 20:09

Thank you for taking the time to post your kind freedback on the NHS Choices website. We were pleased to read that you had a postive experience at the Manchester Royal Infirmary and that you were treated with consideration and compassion. We were especially pleased that our staff were able to support you, that you were provided with privacy and a good standard of care throughout what we understand must have been a difficult time for you. It is always good to receive feedback which highlights the dedication of our staff to providing a high standard of care. We will ensure that your feedback is passed on to the Manager of the Outpatients Department so that it can be shared with the wider team.

The Patient Experience Team.

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