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Care Opinion

A&E experience

Posted By Mouse123

"A&E experience"

About: Lincoln County Hospital / Accident and emergency

(as a parent/guardian),

Awful experience from start to finish. Triage nurse only asked what happened sent back to waiting room no pain relief no check of name! Doctor wanted to give x-ray results in waiting room where's the confidentially in that. Also wearing scrubs belonging to another trust.

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Responses

Response from Karen Hansord, Senior Sister, Accident and Emergency, United Lincolnshire Hospitals NHS Trust 6 years ago
Karen Hansord
Senior Sister, Accident and Emergency,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/06/2017 at 14:39
Published on Care Opinion at 15:09

Dear Mouse123

I am sorry to hear that you were unhappy during a recent visit to A&E. If you would like me to investigate with the individuals who dealt with you during your visit, please can you let me have your name and date of birth by e-mailing PALS@ulh.nhs.uk

We share all of the feedback for the staff to reflect upon, thank you for taking the time to share your experience with us, the team are able to use both positive and negative feedback to improve the service.

Regards

Karen Hansord – A&E Sister

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