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"A&E experience"

About: Forth Valley Royal Hospital / Accident & emergency

(as a service user),

I attended A+E having cut myself. I was quite anxious. The doctor looked said they could staple it without local anaesthetic. I asked why, and they said that they were busy and it would be quickest and that they thought I'd want out of there quickly. I had never had staples, only stitches in the past, so was a bit nervous about that on top of not having any local anaesthetic. I felt guilty for taking up time and having been told they were busy I didn't feel able to ask anything else. The doctor went away then came back, cleaned the wound roughly with gauze and water which was really painful. They then did nine staples followed which were also painful. I just had to breathe and pretend I was somewhere else to get through it. They gave me a couple of dressings and told me to have the staples removed a week later and I left. I was quite upset after this and feel like because my injury was due to self harm I was treated differently to someone who might have had an accident and attended with similar injuries.

It might seem illogical to be upset about the pain having injured myself but I've since been assured that this wasn't OK. At the time I felt it was my own fault and I deserved more pain and that it didn't matter. I felt like I couldn't question further or say how much it hurt because they'd emphasised how busy they were and I felt even more guilty for taking up time.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 6 years ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 26/06/2017 at 10:45
Published on Care Opinion at 11:31


picture of Pauline Donnelly

Dear Stann

Thank you for taking the time to get in touch. I was saddened and disappointed to read that your experience was such a traumatic and difficult one. We expect all our patients to be looked after to a high standard, and also to be treated with dignity and respect, and would like to convey my most sincere apologies that this was not the case for you.

I would like to reassure you that I have shared your story with the team in our Emergency Department, they too were very upset about your experience.

It is important that we learn from our patients experience, I was wondering if I could ask you to get in touch with me, as I would like to talk to you about your experience and also look at what we could have done differently. You can contact me on 01324 566523 or alternatively you can email me p.marland@nhs.net

Again please accept my apologies for your experience, I look forward to hearing from you.

Kindest regards

Pauline Marland

Person Centred Patient Expereince Coordinator

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