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"Austen ward I stayed on the ward for a little..."

About: Hollins Park

I stayed on austen ward for 3wks I went in voluntary as I was feeling very vulnerable at home in suffer from mental health issues but when seen by the doctor was told I was not depressed or suicidal but had cycologic problem was taken off my medication and was promised a different one I now sit at home after discharging my self as waited 5 days with no new medication the staff on the ward don't care unless you are elderly or young person who they can control some staff where brilliant but others couldn't give you the time of day and shouldent be working there the hospital runs a no smoking policy what a joke even some staff use the patients bathrooms to have a fag what a joke I would nothing better than to have a meeting with one off the executives off hollins park and point out some serious problems in the hospital

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 6 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust
Submitted on 16/06/2017 at 13:13
Published on Care Opinion at 14:05


Dear Andrew

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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