This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Pure professionalism and total understanding"

About: Dr Gray's Hospital / Day Case Unit Dr Gray's Hospital / Surgical Assessment Unit General Practices in Grampian

(as the patient),

Wonderful GPs at Maryhill for the pure professionalism and total understanding, care, reassurance and kindness. After being transferring to Surgical Assessment Unit, Day Case Unit provided a quiet, privateplace to wait until bed became available & started the paperwork brilliant staff. Once transferred to SAU again though they were absolutely busy there was a calm with staff at all times, explanations at all stages due to being in incredible pain my hubby was able to ask questions on my behalf, keeping us both informed always introducing themselves....again when I was admitted via GMeds on Saturday the GP was great again he had read my history so no reliving everything just building on what had since happened, the staff were wonderful picking up on previous admittance & not wishing me to go over everything again just great, student nurse, staff nurses & everyone so kind. Trying to source medication for me is challenging & the staff especially Dr Mcleod perceived & was extremely helpful with Duty Pharmacist at Boots on a Sunday. The care I have received has been excellent having the condition I have it's so reassuring to know there are such terrific people in the NHS who continue to treat people with care, respect, dignity & involve & support relatives.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Diane Vass, Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital, NHS Grampian 6 years ago
Diane Vass
Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital,
NHS Grampian
Submitted on 15/06/2017 at 20:32
Published on Care Opinion on 16/06/2017 at 13:49


picture of Diane Vass

Dear Miss DMU

Thank you for your feedback it really lovely to hear such positive and grateful feedback.

It is our main objective to make hospital experiences person centred and its wonderful to hear this worked very well during your visit and your wishes being carried out throughout your journey.

I will share your comments with the teams in Dr Grays and will make sure the GP surgery is aware of the positive comments for them too.

Kind Regards

Diane Vass

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k